How do I request my winnings?

Simply go to the CASHIER, select Withdraw and enter the amount desired.

Be sure to complete the entire form and use a correct email address since you will be sent a confirmation email indicating the amount to be withdrawn and a Reference Number. Keep the email and Reference Number handy in case there is ever a problem.

How are winnings paid?
The amount requested will first be credited back to the credit card or Ecash card which was used to purchase chips up to the amount of purchase(s). If you used more than one card, each card will be credited back up to the total amount purchased on each card.
Amounts in excess of your purchases, will be paid by check made payable to you. Generally, checks will only be mailed to the address to which your credit card statement is mailed. This is for security reasons. Please allow one to two weeks for mail to arrive. If not, we are happy to stop payment and issue another check immediately.

How long does it take to get paid?
Normally, it takes between 1 to 2 days for us to process your withdrawal, however due to BANK delays, your credit card refund may not appear on your statement for up to 5 to 7 days. Please allow one to two weeks for mail to arrive.
If you want to know the status of any withdrawals you've made, please contact us with your Reference Number (as discussed above) and we will update you promptly.

Viva-Casino continues to restructure its payment procedures to provide you with the fastest pay back on the Internet.

Thank you for your patronage.