My winnings haven't come yet, how come?

Normally, it takes between 1 to 2 days to process your request, however due to BANK delays, your credit card refund may not appear on your statement for 5 to 7 days. Please allow one to two weeks for mail to arrive. Viva-Casino continues to restructure its payment procedures to provide you with the fastest pay back on the Internet.

If the return to your credit card has not been posted yet, and it has been more than 10 days, please Contact Us. Be sure to provide the Reference Number of your request to withdraw. The Reference Number is contained in the email which was sent to you immediately after you requested the withdrawal.

If you are waiting for a check, and it has been more than 17 days, please Contact Us with the Reference Number in question so that we may stop payment and issue another check. The Reference Number is contained in the email which was sent to you immediately after you requested the withdrawal.